Settings

Download my data

Get a copy of everything StarAlly holds about you: your account, messages, tasks and approvals, what it remembers, your activity, purchases, trips, calls, files and more. It comes as a ZIP file with a page you can open in any browser and the same data as JSON files. Passwords, codes, card numbers and ID numbers are never included: your vault is listed by name only. It’s usually ready in a few minutes, and the download link works for 24 hours.

Delete my account

• Your account closes at once: you’re signed out everywhere and StarAlly stops reading your texts.
• StarAlly stops any task it’s doing and turns your approval rules off.
• Your email and calendar are disconnected, you’re unlinked from everyone you linked with, and you leave your group texts.
• Then everything else is deleted: messages, memories, tasks, files, trips, calls, saved vault items, cards and settings. The keys that encrypt your data are destroyed, so even backup copies can’t be read.

Deletion usually finishes the same day, and always within 30 days.

What we must keep, and for how long

• Records of your consent to texts and calls, and of any STOP: 4 years
• Records of payments, and of your approvals for payments and bookings: 7 years
• Security logs: 1 year
• Anything a court or the law requires us to hold, until that ends
• A record of this request: 24 months

These are kept without your name or number and used for nothing else. Your phone number is kept only as a code that can’t be turned back into the number, so a STOP you sent still holds.