StarAlly

Help

Questions, answered

Can’t find what you need? Email support@starally.ai.

What is StarAlly?

StarAlly is a personal assistant you use by text message. Tell it what you need, like a table for Saturday, a grocery order or a quick answer, and it does the legwork. It acts on your behalf, and only with your say-so.

What can it do today?

During early access, StarAlly can find and book restaurant tables, build and place grocery orders, look things up, and remember what you tell it. Travel, admin tasks and phone calls to businesses are coming later.

How do approvals work?

Looking things up and comparing options happen without interrupting you. Before StarAlly does anything that commits you, such as booking a table, placing an order, cancelling something or messaging someone, it texts you the details and waits.

Reply YES to approve or NO to decline. When money is involved, the message shows the exact amount and includes a 4-digit code: reply YES with the code, for example YES 4821.

Each approval covers one action, once, and requests expire after 30 minutes. If anything changes, like the price, nothing happens until you approve again.

How do I join?

Anyone 18 or older can join. Enter your mobile number on the join page, or text (432) 295-8245 and StarAlly sends you a link to finish joining. If new accounts are on hold when you join, yours is set up and we text you when a spot opens.

How do I stop texts? What do STOP and HELP do?

Reply STOP at any time to stop all messages. You’ll get one confirmation and nothing after that. StarAlly can’t help you while you’re opted out; reply START to come back.

Reply HELP for help. Message frequency varies, and message and data rates may apply. See the SMS Terms.

Will StarAlly call me?

Only if you turn calls on, on the Phone calls page. Then StarAlly may call you using an AI voice for urgent updates about things it is doing for you, like a cancelled flight. Every call starts by saying it is from StarAlly, an AI assistant, and is recorded: StarAlly keeps a written transcript, never the audio.

You can also choose to take approval requests by phone: press 1 to approve, or enter the code from the text for payments. Calls you make to StarAlly never approve anything. To stop the calls, text STOP CALLING ME or turn them off on that page, which also lists your calls.

Will StarAlly text me first?

Sometimes, about your own things only: a booking’s cancellation deadline, a trip, a question it is waiting on you for, an email you haven’t answered, or a reminder or watch you set. Never ads or offers.

Normal texts wait until your quiet hours end (9pm to 8am unless you change them). Past a daily limit (3 unless you change it), the rest go in a morning digest. Urgent travel alerts and your own reminders come at any time. Change the hours, the limit and the topics, or pause the texts, on the Notifications page, or tell StarAlly by text, like “no more inbox texts” or “pause for a week”.

Can StarAlly act without asking me?

Only if you make an approval rule, like “book restaurants without asking me” or “place grocery orders up to $50 without asking”. Make one by text (you confirm its exact wording first) or on the Settings page. A rule covers one kind of thing, can name one business, and anything that costs money needs a cap; your spending limits still apply.

Rules never cover travel bookings, phone calls, codes or passwords, or emails to someone new: those always ask. To turn a rule off, text something like ask me again before booking, or use Settings. Every action a rule ran shows on the Activity page.

What are file pages?

StarAlly can turn research into a page, like a comparison table or an itinerary, and text you a link. The page opens only for you until you approve sharing it with anyone who has the link. Shared links expire (after 30 days at most) and you can turn one off at any time, by text or on the Files page. Pages aren’t listed in search engines.

Does StarAlly remember things about me?

Only what you tell it. Ask “what do you remember about me?” to see it, and tell it to change or forget anything, by text or on the Memory page.

Is my data used to train AI?

Not unless you opt in: AI training on your data is off by default. Even if you opt in, vault, connected-account, health and messaging data are never used. The Privacy Policy has the details.

How do I delete my data?

Email support@starally.ai with the phone number on your account. We’ll confirm the request with you by text, then delete your account and data within 30 days, including the encryption key that protects your data, so backup copies become unreadable. You can ask for a copy of your data first.

How do I contact support?

Email support@starally.ai, or reply HELP to any message from StarAlly.